Shipping policy

DIGITAL DELIVERY POLICY

Last updated: September 21, 2026

GridNook primarily sells digital products. Unless a product listing specifically states otherwise, no physical product will be shipped.

DIGITAL PRODUCTS

Ready-made printable products are delivered digitally. Depending on the product, your files may be made available for download after purchase or delivered electronically using the method described on the product page.

Because these are digital products:

• no physical package will be mailed to you;
• no shipping carrier or physical tracking number is provided; and
• no physical shipping fee applies unless expressly stated otherwise on a product listing.

CUSTOM PHOTO BINGO

Custom Photo Bingo is a personalized digital product prepared using the photos and information you provide.

Custom Photo Bingo orders are normally delivered digitally within 24 hours of purchase.

The 24-hour period begins after your order has been successfully placed and we have received the information and photos required to prepare your product.

If we need additional information from you before we can complete your order, delivery may be delayed until that information is received.

EMAIL AND DELIVERY INFORMATION

Please provide an accurate email address when placing your order and make sure you can access that email account.

If your files are delivered by email, please also check your spam or junk folder if you do not see the message in your inbox.

If you have not received your digital product within the delivery period stated on the product page, please contact us through our Contact page or at info@gridnookshop.com. If available, include your order number so we can locate your order more quickly.

DELIVERY PROBLEMS

If a download link does not work, a file is missing or corrupted, you receive the wrong files, or another problem prevents you from accessing the product you purchased, please contact us.

We will investigate the issue and, where appropriate, resend, replace, or correct the affected files at no additional cost.

If we are unable to provide the product you purchased, we will provide an appropriate remedy, including a refund where required by applicable law.

FUTURE PHYSICAL PRODUCTS

If GridNook offers a physical product in the future, any applicable shipping costs, delivery estimates, destinations, and other shipping information will be stated on the relevant product page or during checkout.

YOUR CONSUMER RIGHTS

Nothing in this policy excludes, restricts, or limits any rights or remedies you may have under applicable consumer law.

If you need help with delivery of your order, please contact us through our Contact page or at:

info@gridnookshop.com